Accounting and invoice processing
The project idea came from my work experience in Accounts Payable at the beginning of my career. Having trained some of the new team members, I learnt how to best explain and test the process in order for new colleagues to start working efficiently and swiftly.​.
Before I started the project, I consulted with an experienced Subject Matter Expert (SME) to identify the most crucial points that needed support. We focused invoice issues that can be flagged up immediately and mistakes that were commonly made by novice and intermediate associates.
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Problem: slow and inaccurate invoice processing
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Solution: training designed to address common issues that new AP associates face.
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Tools used: Articulate Storyline 360, Sony Vegas, Adobe Illustrator
To design and implement the course, I decided to follow the Levels of the Kirkpatrick model. I was specifically interested in this method because it focuses on the evaluation side of training design. I strongly believe that one of the best ways to test a learning experience is by assessing its impact on its learners. In order to achieve this, throughout the development process, I was continuously consulting with the SME and other professionals (Level 1, 2).
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The main course structure was based on discovery learning and various interactive measures. The design and interaction types help the learner to move on from one section to another fluently and process the information indirectly. This is followed by quiz questions, some of which are controlled with variables, giving learners continuous feedback on their progress.
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After developing the course using Articulate Storyline, Adobe Illustrator, and Sony Vegas, I requested feedback from the SME (Level 2 and 3) and other professionals. The impact of the project could be measured (Level 3) as everything in Accounts Payable is tracked by use of targets and accuracy scores (Level 4).